There are few things worse than needing to call a customer service agent for help. Stubbing your toe? Maybe. Working on Christmas? Probably. Hearing the final score of a game you DVR’d? Definitely.

As the old saying goes, there’s no such thing as a free lunch. But doesn’t any meal taste better when someone else pays the bill? In this case, the meal is conference calling, and the company picking ...

How to Find a Good Wake Up Call Service +5 Alternatives Your email has been sent We’ve all been there: snoozing our alarm to catch a few extra minutes of rest, only to fall back asleep by accident.

How To Set Up Free SIP Calling On Any Device Your email has been sent Most people communicating on the internet are using SIP calling. Here’s how to make free SIP calls — and when you shouldn’t.

2020 MAY 12 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News-- According to news reporting originating from Alexandria, Virginia, by NewsRx journalists, a patent by the ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...