Now is the season when news columns include predictions for the coming year – followed by New Year’s resolutions that will pop up in a few weeks. Predictions are always tricky – and resolutions rarely ...

A year ago, Forrester predicted a more stable, if not stellar, performance for insurers in 2024 after a couple of years of higher-than-expected claims costs. In 2025, we predict that insurers will ...

Insured entities are becoming more sophisticated in their views on how cyber policies fit into their broader risk management ...

After two years of surviving – and in some cases thriving – during the height of the pandemic, insurers may be in for some rough times ahead. In fact, according to a predictive analysis from Forrester ...

Increases in B2B fraud, cyber insurance complacency, and governance gaps in the work-from-anywhere model are among the top cybersecurity threats faced by businesses in 2022, according to a report ...

While 2021 was a challenging year for insurers, the year’s end provided some semblance of normalcy. Customers embraced new digital capabilities such as intelligent automation and agents, which ...

German firm HUK-COBURG is the first European insurer to deliver an excellent-rated customer experience LONDON, Oct. 1, 2021 /PRNewswire/ -- Forrester's (Nasdaq: FORR) 2021 European Insurance Customer ...

CAMBRIDGE, Mass., Oct. 12, 2017 /PRNewswire/ -- Overall customer experience (CX) quality of home and auto insurance brands dropped slightly since last year, according to Forrester's US 2017 Customer ...

LEESBURG, Va.--(BUSINESS WIRE)--George J. Forrester, principal and senior vice president of the manufacturing division of AHT Insurance in Leesburg, Va., has been elected to the board of directors of ...