When email started to gain widespread adoption 15 years ago, the idea of delivering account statements or status updates via email seemed absurd to the majority of consumers. Was it secure? Was it ...

Elizabeth Linos is a colleague of mine at the Kennedy School who has a great record of scholarly publications in leading academic journals in public administration and also an off-the-charts interest ...

Whether you’re communicating professionally or personally, understanding the difference between formal and informal letters is essential for effective writing. Letters are often a crucial part of ...

The main categories of business communication are critical for performing basic operations and for effectively running and managing a business. Without effective communication processes and tools, ...

When you’re presenting to the executive committee or the board or investors, you need to be buttoned up–to carefully script your talking points and rehearse every move. Success means no surprises. But ...

Get the latest federal technology news delivered to your inbox. For decades now, the trend in business is toward informality. We refer to bosses by their first names, casual Friday is also observed ...

For decades now, the trend in business is toward informality. We refer to bosses by their first names, casual Friday is also observed Monday through Thursday, and rigid rows of cubicles have been ...