Royal Mail has not met its delivery targets for first-class letters in almost a decade amid an escalating crisis at the postal service.

Around 75.7% of first-class mail arrived the next working day over the 12 months to the end of March, according to the latest quality of service report.

Just over three-quarters of first class letters, or 75.7%, were delivered on time by Royal Mail in the year to the end of March, far off its target of 93%. The latest quality-of-service report ...

Royal Mail has pledged to meet new delivery targets by May next year as part of a £500 million investment plan.

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. The United States Postal Service (USPS) has begun implementing the next ...

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The worst areas for Royal Mail first class post delays have been revealed. Royal Mail has a target to deliver 90% of first ...

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Official figures show Royal Mail is failing to hit first-class delivery targets in any of the UK's 124 postcode areas/ ...

A new nationwide delivery model is being introduced, subject to union consultation, that includes scrapping Saturday deliveries of second-class post ...