Field service problems are not limited to repairing down equipment. Problems may be application issues, obtaining documentation such as installation qualification certificates, re-programing, ...

For more than 25 years I’ve worked in the after-sales domain. I hardly ever came across the words 'digital thread'. That changed when PTC acquired ServiceMax a couple of months ago. I wish I had come ...

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SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

Stanley Incorporated is part of a team awarded a one-year time and materials contract extension valued at $9.5 million to continue to provide software engineering services for the U.S. Army ...

OAKVILLE, ON, June 11, 2025 /PRNewswire/ - Geotab Inc. ("Geotab"), a global leader in connected vehicle solutions, has released its first 2025 State of Field Service Report, revealing that field ...

I recognize this is a journal about field technologies, but let’s back up a bit and talk about people and process and their relation to technology. We often talk about our worry, concern, and ...

Today’s dysfunctional supply chain makes it nearly impossible to scale service businesses that leverage subcontractor networks. But field service providers are now carrying a new tool that can help ...

Forbes contributors publish independent expert analyses and insights. Tim Bajarin covers the tech industry’s impact on PC and CE markets. During the mid-1990s, to early-2000's, Barton Goldenberg of ...