Field service problems are not limited to repairing down equipment. Problems may be application issues, obtaining documentation such as installation qualification certificates, re-programing, ...

Augmented reality (AR) is radically changing the nature of training within the field service industry. Service technicians can now rehearse basic skills and repairs in simulated hazardous conditions ...

Nothing happens for equipment manufacturers until something is sold. Nothing to install, nothing to service, nothing to renew. Great hardware and equipment manufacturers have been built on great ...

The dangerous equipment and assets that field service technicians use daily have become increasingly complex and sophisticated, which can lead to more frequent issues and injuries. In fact, equipment ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

Verizon’s Reveal Field software allows managers to arrange and dispatch jobs to technicians out working in the field, all from a centralized dashboard. It comes as an add-on module to Verizon Connect ...

Martin Aschenbrenner (standing), head of Sesotec service engineer training, informs his colleagues from all over the world about innovations in sorting systems. Sesotec (formerly S+S) of Germany held ...