One of the biggest mistakes companies continue to make today is thinking their service or product is a one-size-fits-all solution. In fact, I find that it’s a persistent problem in my industry. As a ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Your schedule does not permit attendance in a synchronous session. Your time zone makes scheduling a synchronous session difficult. Your internet connection is unreliable. You prefer the asynchronous ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Aug 28, 2023, 11:00am EDT This article is more than 2 years old.

ServiceNow and Qualtrics today announced they are working together to integrate sentiment data captured using surveys within workflows running on the Now platform. The feature will become available ...