Building a strong feedback culture requires deliberate systems and consistent practices that encourage honest communication at every level of an organization.

You are constantly getting feedback from others about your performance at work. A client may be happy with their interaction. A colleague may walk away from a meeting upset. You get comments on a ...

Feedback often fails not due to unclear messages, but because it threatens a person's identity, triggering defensiveness.

Working to stay connected and meet the changing needs of your teammates means constantly asking more questions. Early in my career as a manager, I encountered a situation that threw me for a loop. I ...

If you receive feedback at work, it’s only a matter of time until you receive some critical (negative) feedback. How you handle it can make the difference between an ultimately positive experience and ...

It’s been a year since ChatGPT stormed into classrooms. Its most common users have been students looking for homework aid—or shortcuts—and teachers who use it to create tailored, on-the-spot lesson ...

Providing feedback is a challenging part of managing a team, whether it’s critical or positive. However, feedback is a crucial part of fostering a culture of growth and motivation. Do you offer your ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.