Dave S. Faupel argues corporate communication fails without focus. Advocating for data-driven insights and AI tools, he ...

Lis Anderson is founder and director at PR consultancy AMBITIOUS. An experienced agency MD with 25 years in the communications industry. Stakeholder engagement is integral to the success and growth of ...

If you’re relying on an “open-door policy” or even online surveys to get feedback from your drivers, you’re probably not doing enough, according to Mark Murrell, co-creator of the Best Fleets to Drive ...

In this era of ever-increasing competition and evolving consumer demands, businesses that embrace the power of feedback gain a significant advantage. Feedback reigns supreme in the modern business ...

Member Loyalty Group, a provider of member experience analytics and strategic support exclusively for credit unions, today announced the availability of a new generative AI-powered solution that ...

Forbes contributors publish independent expert analyses and insights. Scott Hutcheson teaches leadership at Purdue University. As the year winds down, leaders naturally reflect on the challenges and ...