Editor's note: After this story first published, Netflix updated its FAQ page to note that DVDs do not need to be returned. Longtime Netflix DVD customer Moe Long was excited to receive a recent email ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The UPS Store once again tops the Forbes 2025 Best Customer Service list, thanks to its zippy shipping and returns. A car drives into a Discount Tire location flappety-flap-flapping with a blowout.

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.