In the past, I have discussed the various groups of customers that deserve the support, engagement, care, policies, and processes of your organization’s customer service profile. Today, I want to ...

The customer experience on the outside is shaped by what is happening on the inside. Internal efficiencies in the form of smoother internal processes and procedures translates into external customer ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Last week's note on customer service brought some great feedback from readers. The owner of one local retailer said she and other leaders at the company talk daily about matching up back-end and front ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

Customer retention today is considered a critical factor of success and is more important than mere transactions to building lasting relationships and loyalty. Acquiring a new customer can be ...