When it comes to diversity programs, I’ve found that while many are well-intentioned, they don’t address the behavioral changes needed to give credence to the work experiences of marginalized groups.

At a Veterans’ Affairs primary care women’s health clinic, primary care providers (PCPs) are responsible for monitoring patients who are prescribed opioids. The majority of patients don’t receive ...

Question: We are trying to create some standard work around several processes in our plant. Who should “own” this—the operators who run the process or an engineer? I’m not sure I can get everyone to ...

Changes in organizational strategies, structures, and processes are both affected by the external forces reviewed in Chapter 2 and in turn have significant effects on the nature of employment ...