Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. With over a decade and a half of experience in the customer ...
Top performers receive the least-helpful feedback, a Textio analysis found. High-performing women face the most stereotypes, with 38% of reviews containing clichés. Employees who don't receive quality ...
Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. As someone who has worked in customer service for more than 20 ...
In the current economic environment, it is crucial for individuals, teams and organizations to continuously improve their performance. Getting and giving useful performance feedback, whether through a ...
Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...
INSEAD professor Erin Meyer explains how to offer advice across cultures, ages, and genders. We know that teams mixing people of different generations, genders, and cultures yield better outcomes, and ...
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