Milwaukee announced the deal for the training software on Jan. 14. It comes as nearby counties have started using AI for non-emergency call takers.

This video investigates the growing shortage of 911 dispatchers. From burnout to budget constraints, we reveal why call centers struggle to maintain these vital positions. Learn how cities in North ...

DAYTON, Ohio (WDTN) — Wright-Patterson Air Force Base will conduct active-shooter training on Wednesday. According to the base, the exercise will evaluate response measures and assess base safety and ...

Taking 911 calls, remaining calm and talking someone through a crisis while relaying vital information to emergency responders is a tough job with high demands and often higher stakes. In dispatch ...