A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

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An ambulance call handler is walking 35 miles in a day to raise money for a NHS staff charity after some of his colleagues ...

Macy is a writer on the AI Team. She covers how AI is changing daily life and how to make the most of it. This includes writing about consumer AI products and their real-world impact, from ...

This is the astonishing moment a man dials 999 to report that his Uber Eats driver arrived without his food. The video has been released by the Metropolitan Police after it was revealed that around ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and ...

Motorola Solutions today announced the launch of VESTA NXT, powerful 9-1-1 software that maximizes call handler speed and efficiency while reducing information overload and stress. The technology ...

Call handlers take emergency and non-emergency calls to provide support to members of the public; dispatchers direct and deploy police resources. Recruitment for these positions will be held ...