Dynamics 365 Customer Service is getting a few new features centered around Microsoft Copilot, that are now in general availability alongside the new summarization feature that hit GA last month. With ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Dynamics 365 Contact Center elevates customer experience by offering seamless interactions through preferred channels (voice, SMS, web, email, and social media), integrated with CRM systems for ...

VANCOUVER, BC, March 4, 2026 /CNW/ - Catapult today announced the launch of Slingshot for Sales and Slingshot for Customer Service, expanding its Slingshot offering into Dynamics 365 CE packaged ...

Microsoft is adding new applications and features to its Dynamics 365 CRM and ERP portfolio, officials announced today, Sept. 23. Many of the new additions to the line-up are "AI-driven," which in ...