Service has now been shown to be an important part of customer's experience on the web (as it always has been in the offline world). In fact, various research firms are advising all companies to focus ...

Service quality (appointment lags and wait times) of primary care physician practices varies tremendously across the country and is associated with the organization of practices. A total of 40,339 ...

In the 1950s, 3-D movies delighted viewers with their startling depth. Today, customer service has its own three dimensions -- the human, business, and hidden dimensions -- that give depth to every ...

Quality assurance means developing operational controls to ensure that the results match the desired outcomes. Customer service operations are designed to keep customers satisfied while protecting the ...

Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six ...

Service businesses must emphasize quality control as much as businesses focused on manufacturing and sales, but the absence of physical products introduces a host of challenges to the quality-control ...

CIBC Mellon today announced that its Recordkeeping and Pension Benefits call centres have each been awarded 2025 DALBAR Service Quality Awards, recognizing excellence in telephone service and a ...