Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

Technology alone can’t help colleges and universities elevate learning experiences. IT leaders must implement solutions strategically as part of their digital transformation roadmap and understand how ...

STAMFORD, Conn.--(BUSINESS WIRE)--HARMAN, a wholly-owned subsidiary of Samsung Electronics Co., Ltd. focused on connected technologies for automotive, consumer, and enterprise markets, has announced ...

When just minutes of digital downtime could lead to millions in lost revenue, organizations need an accurate way to assess and progress the maturity of their operations. An accurate measure of digital ...

Ready for Industry 4.0? Evaluate people, processes, and then technology. Academic research expresses readiness as the state of being psychologically and behaviorally prepared. By extension, smart ...

Companies across industries have been working on digital transformation for many years. The success rates of these initiatives have varied, and the results overall have been mixed. Manufacturers have ...

A look at a new approach to modeling that extends the benefits of virtualization to the entire value chain. Most aerospace companies already leverage 3D modeling, analysis and simulation in design and ...

What is the next step in your organization’s digital transformation? How do you get there? How do you stack up against other companies? xLab, IRI and industry professionals explored these questions ...

Besides being all the rage in the industry, digital transformation is a key component to the strategy of forward-leaning hospitals and health systems today. It aligns healthcare organizations with its ...

While the adoption of technology and automation in manufacturing processes has grown significantly in recent decades, manufacturing business models have largely remained the same: organizations ...

ISSACS will sponsor ten (10) CWRU students (Graduate or Undergraduate) to attend the 2021 Digital Futures Conference, presented by CWRU and xLab in partnership with Innovation Research Interchange.