In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

Personalized at scale. AI adapts in real time, and it’s able to recognize frustration, predict needs and tailor engagement. Customers expect businesses to be available anytime, anywhere. AI is making ...

Opinions expressed by Digital Journal contributors are their own. Many companies struggle to provide consistently high-quality customer service, facing challenges such as slow response times, ...

Imagine a marketer needing to decide between multiple messages for a holiday season campaign targeting the brand’s loyal customers. She consults an AI-powered segment twin to rank the content and ...

Combined platform turns real-time network intelligence into guided and automated actions across every support channel – ...

SILICON SLOPES, Utah--(BUSINESS WIRE)-- Domo (Nasdaq: DOMO) today announced that Panasonic Corporation Living Appliances and Solutions Company (Panasonic), a segment of Panasonic Corporation ...

Have you ever found yourself frustrated while trying to get help from a customer support agent that just didn’t seem to understand your needs? Whether it’s a simple question about a product or a more ...

As banks and financial institutions (FIs) navigate rapidly shifting customer preferences, the imperative to transform is urgent. It’s not as if banks aren’t trying. Some have made significant strides ...

Ikea is known for its well decked out stores that offer plenty of ideas on furnishing one’s home, but the Swedish retailer is increasingly focused on delivering an omnichannel experience shaped by ...

Plug-In Freight Ops™ launches Partner Network enabling freight pros to resell freight tech w/ instant quotes, white-label portals, training & marketing support. Freight pros must quote and book faster ...