Massachusetts has spent years making government services more accessible online. The state is now confronting a harder question: What happens when residents can find those services, but can’t actually ...

The extra money that flowed from the federal government during the pandemic has left districts in New Mexico with a problem. The pandemic boosted internet access for students. That’s in part because ...

Many patients living in rural areas of the U.S. are still facing difficulties accessing telehealth support—despite promises to help bridge this gap. Examining the telehealth usage patterns of more ...

Policymakers want citizens to use single digital IDs – supposedly for their benefit. But is it as simple as the evangelists make out? We all have digital identities online – dozens of different ...

Almost every NHS trust will have moved onto a digital system by this spring. Experts have cautioned many patients are still ...

Only 27 percent of states have plans to sustain K-12 digital access as key federal programs expire, according to a new report from SETDA, the principal association representing state and territorial ...

Sofi is an AI policy researcher at Virginia Tech. As the government shutdown ends, SNAP’s status remains complicated. Even if and when things return to “normal,” many people who are entitled to ...

When you picture a prison cell, computers, internet connections, and video calls probably aren’t the first things that come to mind. Yet inside the walls of Catalonia’s correctional facilities, ...

When my grandmother began losing her hearing, our video calls became one of the few ways we could still feel close. Even then, every call began the same way as she stared at a frozen screen, ...