In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

What Are the Different Types of Business Models? Learn the different frameworks of how companies operate and generate revenue. A business model defines the framework within which a company creates ...

Getting weight loss drugs into the hands of those who need them could be a matter of changing pricing models to give more patients access to the medication they need ...