Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Desk.com is well worth it if your service desk just needs ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

Over the past few years, consumers have certainly been emboldened. With access to social networks and review sites like Yelp (YELP), they now have lots of power to make a difference when voicing their ...

The desk was invented around 1200 CE, and while the technology upon it has evolved, the desk itself has remained the same: a flat-surfaced work area accompanied by drawers and cubbies for storage.

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If there is no need to complicate matters and your business needs a more pared down helpdesk solution, choosing one with a simple approach to customer support, like Desk.com or Freshdesk, might be a ...