We live in a world of unprecedented opportunity and possibilities. That’s good news. The catch, however, is that the same trends changing our world for the better also are dramatically increasing ...

In every industry, business cycles, driven by digital disruption, are accelerating. Now more than ever, IT service delivery cannot become a bottleneck. IT processes need to become faster and more ...

Harvard Business Review lauds the collaborative prompt “How might we” (HMW) as the “one secret phrase that all top innovators use.” And it’s certainly known as the quickest way to shift design teams ...

Looking at the mainstream practice of service design today, something is clearly not working. Over the past decade, service design has evolved into a commodified brand or product—one that has been ...

Within the world of SOA, services are the building blocks, and at the lowest level of the stack. SOA is an architectural style supporting loosely coupled services that enable the construction of many ...

This post is part of a special report on social innovation from What Matters, McKinsey & Company’s journal of ideas, in which innovators from around the world share their strategies. We have ...

Bringing together design thinking, management, and applied social sciences, the graduate program in Strategic Design and Management at Parsons responds to the need for businesses and organizations to ...

Many of those now designing and building services are stuck on what design patterns to apply to services. Keep in mind services are not applications, nor are they APIs. They are a small granular part ...

Are you a creative or inventive person? Or would you like to be? Would you like to harness your creativity to solve problems for your company or for society? Would you like to add design-driven ...