Rapid prototyping processes, part of design thinking, can lead to an abundance of fresh ideas. In last week’s column, we shared how biopharmaceutical company AbbVie uses design thinking to humanize ...

This article is by David Armano, global strategy director at Edelman Digital. He leads their Digital Transformation Practice. Process. It’s a word that makes most people’s eyes glaze over. I get it.

During an Operation Enduring Freedom deployment, a planner with the J-5 shop of an expeditionary sustainment command heard a commander say, "I'm tired of hearing what doctrine says; I want something ...