To compete successfully today, a company must offer not only perfect quality goods with a choice of selection, but also have perfect service preferably guaranteed. Determining what constitutes perfect ...

A customer service goal is a target that enables your company to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use customer service ...

"You shop at discount stores for low prices, not for individual customer service," says Maqbool Dada, a professor at the Krannert School of Management. "But if you're shopping at Nordstrom Inc., you ...

Note: This Sunday, I turn my column over to a local attorney. Our law firm perennially teaches continuing education courses in Southern Nevada about federal and state fair housing laws that affect ...

The theory of constraints says that every business system, regardless of the industry, has at least one limiting factor affecting optimal performance. It goes on to include a process that helps a ...

When Daniel Greene has a seizure coming on, he says a hug can help stop it. As he walks through the small Agate Store near Shelton, a nearly 5-foot boa constrictor coiled around his neck, even a ...

I’d like to tell you the story of two employees who worked for different service providers. Both organizations are well-known and I won’t reveal their names. One of these organizations is in free-fall ...

TRAVELERS have accepted a trade-off in the do-it-yourself era: embracing the self-service technologies that airlines, hotels and car rental companies have developed in exchange for lower prices. But ...

The names of the students mentioned have been changed for this story. In 2020, California’s State Board of Education adopted criteria and guidance to award a State Seal of Civic Engagement to students ...