Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

There is a lot of complexity in today’s user journey. It covers a number of steps your customers engage in and usually includes several channels. Today’s user journey is complicated. It covers a ...

There's nothing more important than customer success in today's digitally connected economy - but how are you defining it? At diginomica, one of our pet peeves is the mischaracterization of customer ...

Customer service is one of the most critical functions of any company. In short, when you go above and beyond for your customers and treat them as people and not just a number, it shows. Moreover, it ...

Brands are no longer defined by what they make or do, but rather by what their customers think. Perhaps Forrester Principal Analyst Kate Leggett says it best: "In the age of the customer, executives ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

The magnitude to which retail stores recover when consumers fully adjust to post-pandemic routines may well hinge on the shopping experiences they offer, whether online or in-person. Despite U.S.

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage ...

How do you define customer service? Why do customers choose you? “We take great pride in our relationships with our customers,” Manager Megan Carlson said. “We not only get to know their homes, but ...

What makes what you do special to customers? "One of our core values as an organization is to always put the needs of residents first, remembering that this is their home," President/CEO Shawn Stuhaug ...

The magnitude to which retail stores recover when consumers fully adjust to post-pandemic routines may well hinge on the shopping experiences they offer, whether online or in-person. Despite U.S.