“Rob, we’ve said ‘no’ to more expansion possibilities than ever before. Are you hearing other lenders doing deep dives on LOs and branches and also not seeing a profitable path?” Yes indeedy. Here in ...
It can cost up to 5X more to acquire a new customer than it does to keep one. So ask yourself, are you staying in touch with past borrowers the way you should? Sadly, only one in five borrowers return ...
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