A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...

Guest post written by Sapan Shahani, CEO at Goodbay Technologies. On average, 95 per cent of gamers are non-paying. Of the 5 per cent who do pay, the top 1 per cent are serious players who drive 80 ...

VALENCIA, CA / ACCESSWIRE / February 20, 2024 / In an era where customer expectations are at an all-time high, VIP Toolkit emerges as a trailblazer, redefining excellence in customer service. This ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Let's cut through the noise. AI in customer service isn't one thing. It's moving fast. What worked last year feels old today. Businesses that keep up will pull ahead. The rest will frustrate their ...

“My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. He was addressing the headlines about the company looking to hire human workers after previously saying ...

The customer service you provide when it’s raining should be at least as good as the customer service you provide when it’s sunny. I mean “raining” both metaphorically and literally: The full measure ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...