Okta says attackers who breached its customer support system last month gained access to files belonging to 134 customers, five of them later being targeted in session hijacking attacks with the help ...

Update October 20, 16:15 EDT: Added BeyondTrust incident details. Update October 20, 18:59 EDT: Added Cloudflare incident details. Okta says attackers accessed files containing cookies and session ...

Mike Murchison is CEO of Ada, an AI-powered platform transforming how brands around the world interact with the people that love them. When it comes to AI in customer service, we’ve reached the ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...