“The pandemic made it visible that there was a missing piece in the customer journey: video chat,” says Fernando Moya, CEO of early-stage Chilean startup Ocular Solution. According to Moya, COVID-19 ...

Suryoday Small Finance Bank said compliance and data protection were key considerations in adopting the Video KYC platform.

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the upcoming availability of native ...

STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...