In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Helpshift, a customer relationship management (CRM) company focused on providing help in mobile apps, announced today that its customers are using Helpshift on more than 1.3 billion mobile devices.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

When customers seek help with using your products or services, they call upon your support team. Chances are that customers have tried to find answers to questions or solutions to problems on their ...

The processes that you rely on to document and track customers' requests for support are so straightforward that it may be tempting to think of them as trivial. But when you consider these processes ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

The increasing accessibility and sophistication of artificial intelligence (AI) tools are making it easier for small and medium-sized businesses (SMBs) to reap the benefits of technologies that have ...