The fintech market is continuously expanding, which inevitably leads to growing competition. Over the years of working in this domain, I have observed changing standards and requirements in how ...

“If your retention is poor, then nothing else matters.” This statement by Brian Balfour should be front and center in the management discussions of every subscription-based business. Recurring revenue ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

Don’t leave your CX up to chance. Ensure you’re delivering excellent experiences by crafting a goal-oriented customer experience strategy. Customer experience is critical to business success.

Asking casual visitors and customers to share feedback is a great way to keep your satisfaction rating high. People know what they want and are normally more than happy to share their thoughts if ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience (CX) is no longer just a “nice-to-have” — it’s essential for ...

Customer retention is a big deal because, as everyone and their mother knows at this point, retaining a customer is much cheaper than acquiring a new one. And yet, there are going to come points when ...

Today’s customers aren’t easy to please. In fact, many contractors struggle to get referrals, repeat customers, or even a good review after a job well done. When the best service is often met with ...

Get the latest federal technology news delivered to your inbox. An Office of Management and Budget official on Tuesday reiterated the importance of improving the federal government’s customer ...