IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This ...

Customer support software company Freshdesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan, geared towards serving growing startups with overflowing email ...

Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They don’t want to wait on hold to speak to a customer representative ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Opinions expressed by Entrepreneur contributors are their own. Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They ...