Freshworks offers a ready-made, total CRM suite with a robust product line, particularly ideal for solopreneurs and small ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Over 92% of customer support reps report high blood pressure, anxiety and stress-related disorder. Helpwise has launched Zenbox to help customer reps get through customer tickets with higher focus and ...

Customer support is one of the more obvious areas for enterprises to deploy AI solutions — but done incorrectly, it can backfire in a big way, as we learned from the various Chevrolet car dealerships ...

The good news is, it’s pretty simple to have a human being monitor services like Twitter and catch references to your product or service. The bad news is, adding more channels doesn’t make it better ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...