AI ticket summaries, smart routing, and support ticket management automation aren't just productivity hacks—they're retention infrastructure. Here's how a modern help desk solution works in 2026.

Choosing a CRM solution is never an easy decision. Sales managers, marketing directors, and business owners spend weeks comparing features, pricing models, and integrations. But when it comes time to ...

Avaya, a global leader in enterprise software solutions, and avatarin Inc., a Tokyo-based AI and robotics company spun out of ANA HOLDINGS INC., today outlined the next phase of their collaboration: ...

SUNNYVALE, Calif. — Cabinetworks Group, a national privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub and AI Agent for Contact Center to modernize its knowledge ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is replacing their old-school phone menus with an AI-powered voice agent to provide ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Dany Lepage discusses the architectural ...

There are five core elements of a point-of-sale system — and we explored how each one is essential for creating a smoother ...

Pop! The team cracks open the champagne to celebrate shipping its first version of a product to customers. All the product manufacturing and testing are done. One critical piece of the puzzle is ...