Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about 70,000 users’ government identifications. Discord said that its system was not ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Identity and authentication management provider Okta said hackers managed to view private customer information after gaining access to credentials to its customer support management system. “The ...

Back in August, T-Mobile held the latest iteration of its Uncarrier events. Usually, T-Mobile announces a radical new upgrade or change to the way it operates during these events, and with this latest ...

Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

ICE is a web-based customer feedback system available at JBM-HH. You can make comments and provide well deserved compliments or log suggestions, all with the click of a mouse for any service provider ...

Nov 28 (Reuters) - Okta (OKTA.O), opens new tab said on Tuesday that hackers stole information on all users of its customer support system in a network breach two months ago. The San Francisco-based ...

Last month, two key legal developments in the area of independent contractor misclassification and compliance highlighted the risks posed to customer service companies that use an independent ...

Attorney General Ken Paxton announced Thursday the launch of a new case management and customer service system designed to modernize the operations of the Office of ...