Opinions expressed by Entrepreneur contributors are their own. Our company, Phone Halo has made its fair share of mistakes over the past few years in terms of customer support. The biggest and most ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

A new report states that Nintendo of America is cutting loose around 200 long-time contractor jobs as it has decided to outsource its customer support services ahead of the Switch 2's first holiday ...

ZURICH (Reuters) - Mila, a Swiss peer-to-peer online marketplace for services ranging from IT support to furniture assembly, expects big European firms to turn to such platforms as a cheap way to ...

The contact centre industry has reached a crossroads more significant than any other in its history and, this time, operators have no choices left. So says Zain Patel, operations director: Domestic at ...

SAN LEANDRO, Calif.--(BUSINESS WIRE)--July 11, 2006--TriNet, a nationwide provider of human resource (HR) outsourcing services for small and mid-sized companies, today announced the purchase of the ...

There are several important moments in each company's life. There is obviously the day of establishment, a day when 100 professionals join the team and the day when the flow of tickets becomes so big ...

There are games on Steam in unplayable states that have been abandoned by their developers. There are major companies whose customer support turns off at 5PM. There are indie games with poor ...

The Santa Monica startup tripled its workforce to more than 5,000 in 2015. With a workforce of 5,000-plus and growing, TaskUs has closed another $14 million in senior debt financing from Bridge Bank, ...

Our company, Phone Halo has made its fair share of mistakes over the past few years in terms of customer support. The biggest and most important lesson we’ve learned, though, is that it’s critical to ...