CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

The developer-focused customer relationship management startup DevRev Inc. today announced the availability of what it calls “customizable large language models” along with in-browser analytics aimed ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Mendel Cohen With ...

A startup called Enterpret Inc. says it’s using artificial intelligence algorithms to transform customer feedback into valuable insights that can inform product development, raising $20.8 million in a ...

Natural Language Understanding (NLU) and Natural Language Processing (NLP) are pioneering the use of artificial intelligence (AI) in transforming business-audience communication. These advanced AI ...

The chances of growing your SaaS business over time are greater with an engaged customer base. As there is a relationship between growing customer engagement and improving retention, engaging with ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The international education market is going through a period of rapid change. Students today ...

Citigroup has begun moving some software applications from its data centers to Google Cloud and is experimenting with Google's AI technology through a multiyear agreement. The terms of the agreement ...

LONDON--(BUSINESS WIRE)--A well-known market intelligence company, Infiniti Research, has announced the completion of its latest article on types of customer segmentation models. It often proves to be ...

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. In my role as an advisor to entrepreneurs, I often see struggling businesses ...

The future of work arrived yesterday. Even before the global pandemic disrupted set models of work, work as we know it had been quietly shifting. And nothing has highlighted that shift more than the ...