Salesforce announced Monday that it has agreed to acquire AI customer service company Fin for approximately $3.6 billion.

AI technologies are in a period of transition, one that might stretch on for years as technology evolves and the more cautious industries gradually get on board. While this phased integration may be ...

Fine-tuning Small Language Models to Better Understand Local Financial Service Contexts, Domain Terminology, and Ambiguous ...

In today’s fast-paced marketplace — where trends and technologies constantly evolve — one principle remains steadfast: customer satisfaction is the key to long-term success. A customer-centric ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading insurance companies are going back to these roots and making insurance a ...

Gaining customer trust has long been cherished among executive teams as a way to build brand value. Traditional metrics have been central for managing customer trust. But digital media and associated ...

Real-time customer signals are everywhere. Every click, product interaction, service inquiry and loyalty event generates data that promises insight into intent and behavior. Yet, for many businesses, ...

The business mantra you hear more than ever these days is customer-centricity, the philosophy of putting customers at the core of every business model. Many companies want to embrace it, but shifting ...