If you really want to know how to set up customer support for your tech company, there is no better place to go than to the customer support for a customer support tech company. In 2011, Salesforce ...

Companies depend on customer service professionals to be the frontlines of their businesses. For example, Business 2 Community Reports show that 45 percent of consumers do not remember having a ...

When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions. Today’s top companies rely heavily on human insight to guide their strategies ...

Customer success is an increasingly important concept as business becomes more connected. In recent weeks I’ve been digging into what it really means and how to measure it. Who better to talk to next ...