Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Customer experience and digital transformation live at the intersection of technology, corporate culture, and organizational change. Although technology and data help us understand customers and ...

San Francisco-based Eventbrite is an online ticketing website that recently surpassed $2 billion in ticket sales with $500 million processed between March and September this year alone. While the ...