LiveChat Software is highly profitable, with a 55% profit margin. Revenue and income have grown at annualised rate of ~20% over the last 5 years, with no signs of slowing. Currently trading at ~24x ...
Providing excellent customer service requires reliable communication and timely responses. That can be easier said than done with so many communication channels to monitor, including phone, email, ...
Providing excellent customer service is critical to running a successful business. Customers expect support to be convenient and fast and that involves being available wherever they are. Whether ...
A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional ...
LogMeIn, the longtime maker of remote access tools, has acquired Bold Software, a provider of web chat and customer communications software. The company says it will use the technology to offer ...
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