Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

CoSupport AI is officially launching its all-in-one AI platform for customer support. By combining autonomous support, enhanced agent productivity, and real-time business intelligence, CoSupport AI ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets SAN MATEO, Calif. and CHENNAI, India, Oct. 23, 2024 ...

Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...

Webex’s Lorissa Horton shares her insights on improving customer experience by offering agents more support and resources. A great customer experience is when you truly know your customer, satisfy ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday. The company’s latest feature ...

Macquarie Bank customers will be able to use a new AI support agent to interact with the financial institution's services around the clock, to perform common tasks and to find further information.