Integrating the concept of customer success into daily operations will improve customer retention. When the first software-as-a-service (SaaS) solutions debuted in the late 1990s, the nature of ...

Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

While most corporate departments or functions understand the fundamentals of how to scale their particular operation and many have adopted growth plans, customer success is one of the few that often ...

New Customer Intelligence Cloud democratizes the ability to collect signals, reveal customer intent and aggregate historical telemetry and adoption data for Enterprise Consumption. DALLAS--(BUSINESS ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

SAN FRANCISCO--(BUSINESS WIRE)--FinancialForce,the leading provider of customer-centric business applications across finance, services, and customer success teams, today announced several milestones ...

Former head of digital strategy for the French Armed Forces and a senior figure in special operations, Laurent Boïté joins ...

We hear a lot of talk these days about the importance of customer experience, but what's even more important is customer success. The concept originated among Software-as-a-Service (SaaS) vendors, who ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

Shreesha Ramdas is SVP and GM of Strikedeck at Medallia, a Customer Experience Management Company. It is hard to argue against the fact that the business world today is substantially different than it ...

Former Disney, Meta, and HPE executive joins NiCE to head Global Customer Operations, advancing operational excellence and accelerating the company’s AI-first customer experience strategy. HOBOKEN, ...