Organizations often comply and certify to international standards as a normal course of business, like brushing your teeth in the morning. Or they might certify because certain contracts or customers ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kathleen Lucente I’ve ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced the Medallia Strikedeck platform has won the 2021 SIIA CODiE Award ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

New Delhi: Ashish Kumar is a customer success and innovation expert based in the Greater Boston Area. With a strong educational foundation, including a Master of Science in Innovation Management from ...

Addition of Expanded Global Customer Care Team, Onboarding Improvements, and Localized Customer Success Management Built for Partner Enablement and Transformation DURHAM, N.C.--(BUSINESS WIRE)-- ...

(GLOBE NEWSWIRE) -- eGain Corporation, a leading provider of AI-powered knowledge management and customer experience solutions, today announced Solve 26 London, a premier conference exploring how ...

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. The customer success profession was born in 1996, when ...