Owners of plumbing and mechanical service companies often pour significant effort into winning new business. Yet customer retention—getting those same customers to choose you again and again—is ...

Poor customer service can have a big effect on a business’s ability to succeed. And while a smile and a helpful attitude can go a long way toward creating a positive experience for a customer, they ...

In today’s digital age, businesses collect and store vast amounts of customer data to improve their services and marketing efforts. However, this data is a target for cybercriminals and can be ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. The ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. A McKinsey survey looking at the banking, auto insurance, ...

Consumers' expectations continue to change as many people shift to digital channels for researching, shopping and customer service needs. Companies around the globe are adapting to these evolving ...

The era of hyper-personalization has hit financial services in a huge way. Last year, 18% of investment in fintech went into personalized financial management according to Dealroom, while the rise of ...