Harvard Business School Executive Education offers over 50 programs, including four comprehensive leadership programs that help top executives drive corporate performance and improve competitive ...

COSTA MESA, Calif.: 1 Aug 2019 — Wireless customers are more satisfied with carriers that position customer care as a product instead of an obligatory service, according to the J.D. Power 2019 U.S.

Conversocial, a provider of social media tools, has launched the Conversocial Analytics Platform (CAP) designed to provide a range of new analytics focused on customer service performance.

Troy, Mich.: 6 Feb. 2020 — The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the JD Power 2020 U.S. Wireless Customer Care ...

Numbers sometimes just don’t make sense. For example, in June Delta Air Lines brought 79.9% of its flights in on time, according to the U.S. Department of Transportation’s very forgiving definition of ...

As founder and CEO of Global BPO Services, she has positioned the company around a model built on operational ownership, transparent oversight, and AI-enabled support systems designed to strengthen ...

SurveyMonkey is now Momentive. Learn more here. A business that cannot win the loyalty of customers is a business that cannot succeed in the long-term. It’s that simple. In this age of ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its "efforts to improve customer service while handling ...

The insurance regulator has revised remuneration norms for senior executives, mandating stronger focus on claims settlement, ...