Google Cloud said today it’s expanding its leadership in the world of artificial intelligence agents with a new set of generative AI models that are specifically targeted at customer engagement ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

The phrase "customer service" might make you think of your grandpa's old hardware store, or a long line at local megastore with a grumpy representative behind the counter. Many think customer service ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...