Last week, the frontline and backend teams of 9mobile came together to celebrate Customer Service Week, a global event recognizing the hard work and dedication of customer service professionals. The ...

On the heels of the IRS release of its plans for the influx of $80 billion over 10 years, a volunteer group with the agency will hold six public meetings this week via teleconference to hear ...

THOMASVILLE — The City of Thomasville is celebrating Public Power Week, Public Natural Gas Week, and Customer Service Week from October 5-11. These events aim to honor the benefits of local utilities ...

This year's CCW Las Vegas will be an epic experience, packed with new ideas, trends, and innovations in customer contact. "For over 25 years, CCW has been at the heart of how brands connect with ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

It isn’t just in aviation where the ability to provide effective and genuinely useful services will depend on listening to your customers. But sometimes, the ideas those customers generate will come ...

MetLife Korea has expanded this year’s customer service week (CSW) into a six-month, companywide program, as part of efforts to strengthen commitment to customer-oriented management, the life insurer ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Oct 02, 2023, 09:47am EDT This article is more than 2 years old.

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Let’s think through a hypothetical purchase journey. An individual is in the market for an air purifier, and she starts off by searching for [best air purifiers] in Google. Your ad shows up in results ...