At Salon Cyan in London, Ont., a big moment for customers is when the hairdresser reveals the finished hairstyle at the end. But Jagoda Hall, owner of Salon Cyan, realized that there’s another pivotal ...

Don't look now, but your company's customer service problems may be about to go viral. There are thousands, perhaps hundreds of thousands, of videos about customer service missteps that can be found ...

With over 100 million hours of video watched on Facebook daily, video is clearly the preferred medium for content today. It’s engaging and entertaining, and it requires minimal effort from the viewer.

A picture is proving to be worth much more than a thousand words to growing numbers of dealership service departments that are using videos and photos to show, not tell, customers what ails their cars ...

Smart doorbell company Ring allowed employees to share unencrypted customer videos with each other, according to reports by both The Intercept and The Information. The reports say that Ring, which was ...

Opinions expressed by Entrepreneur contributors are their own. Offering great client service not only builds a loyal and happy customer base, but can be the most powerful marketing tool due to word-of ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...